Refund policy


Thank you for shopping with us. We are committed to providing high-quality products and excellent customer service. Please read our Return & Exchange Policy carefully before making a purchase.

Our Policy

All sales are final. We do not offer refunds, cancellations, or returns for a refund once an order has been placed and processed.

Exchange Policy

We offer exchanges only in the following circumstances:

  • You received a damaged or defective product.
  • You received the wrong item.
  • The product has a manufacturing defect.

To be eligible for an exchange:

  • You must contact us within 7 days of receiving your order.
  • The item must be unused, unwashed, and in its original condition with all tags and original packaging intact.
  • Proof of purchase (order number or invoice) is required.
  • Photos or videos of the damaged, defective, or incorrect item may be requested before the exchange is approved.

Non-Exchangeable Items

The following items are not eligible for exchange:

  • Products that have been used, washed, altered, or damaged after delivery.
  • Items without original packaging or tags.
  • Products marked as final sale or clearance (if applicable).
  • Exchange requests made after the specified time period.

Exchange Process

Once your exchange request is approved:

  1. Our team will provide instructions for returning the eligible item.
  2. After inspection, we will ship a replacement product.
  3. If the same product is unavailable, we may offer an exchange for another product of equal value or provide store credit at our discretion.

Shipping Costs

  • If the exchange is due to our error (wrong, damaged, or defective item), we will bear the applicable shipping costs.
  • For all other approved exchanges, the customer is responsible for return shipping charges.

Contact Us

For exchange requests or questions regarding your order, please contact our customer support team with your order details and reason for the exchange.