Terms of service

Welcome to Raw Hub. These Terms of Service govern your access to and use of the Raw Hub website, products, and services. By accessing our website or placing an order, you agree to comply with and be bound by these Terms.

1. Account Terms

To access certain features of our website, you may be required to create an account.

By creating an account, you agree that:

You are at least 18 years old or are using the website under the supervision of a parent or legal guardian.
All information you provide is accurate, current, and complete.
You are responsible for maintaining the confidentiality of your account credentials.
You are responsible for all activities that occur under your account.
You will notify us immediately of any unauthorized use of your account.

We reserve the right to suspend or terminate your account if any information provided is false, misleading, or if these Terms are violated.

2. Pricing and Payment

All prices displayed on our website are in Indian Rupees (INR).
Prices are subject to change without prior notice.
Applicable taxes and shipping charges (if any) will be calculated during checkout.
Full payment must be received before your order is processed and dispatched.
Payments are securely processed through trusted third-party payment gateways. We do not store your complete payment card details.

If a pricing error occurs, we reserve the right to cancel the affected order. If payment has already been received, we will contact you to resolve the issue.

3. Product Descriptions

We make every effort to ensure that product descriptions, images, specifications, and pricing are accurate.

However:

Product colors may appear differently depending on your device or screen settings.
Minor variations in size, color, or packaging may occur.
We do not guarantee that all descriptions are completely free from errors.
We reserve the right to update product information at any time without prior notice.

4. Order Acceptance

Submitting an order does not guarantee its acceptance.

We reserve the right to refuse or cancel any order for reasons including, but not limited to:

Product unavailability
Pricing or listing errors
Suspected fraudulent activity
Payment authorization failure
Violation of these Terms

If your order is cancelled after payment has been successfully received, any applicable refund will be processed in accordance with our policies and applicable law.

5. Shipping and Delivery

We aim to dispatch orders within 2-3 business days after successful payment confirmation.

Please note:

Delivery timelines are estimates and may vary depending on your location and courier partner.
Delays caused by weather conditions, public holidays, transportation issues, or other circumstances beyond our control are not our responsibility.
Customers are responsible for providing accurate shipping information.
We are not liable for delays or failed deliveries resulting from incorrect or incomplete address details.

Ownership and risk of the products pass to the customer upon successful delivery.

6. Returns and Refunds

Please review our Return & Exchange Policy for complete details.

Our policy is as follows:

All sales are final.
We do not offer refunds.
Exchanges are only available for products that are damaged, defective, or incorrectly delivered.
Exchange requests must be submitted within the time period specified in our Return & Exchange Policy.
Returned items must be unused, in their original condition, and include all original packaging and tags.

We reserve the right to decline exchange requests that do not meet these requirements.

7. Prohibited Uses

You agree not to:

Use the website for any unlawful or fraudulent purpose.
Violate any applicable laws or regulations.
Attempt to gain unauthorized access to our systems or user accounts.
Upload viruses, malware, or other harmful software.
Interfere with the website’s operation or security.
Copy, reproduce, distribute, or exploit website content without prior written permission.
Misuse promotional offers or discounts.
Impersonate another individual or entity.

Violation of these Terms may result in suspension or permanent termination of your account.

8. Limitation of Liability

To the fullest extent permitted by applicable law:

Raw Hub shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of our website or products.
We are not responsible for delays, service interruptions, technical issues, or losses caused by events beyond our reasonable control.
Our total liability for any claim relating to your purchase shall not exceed the amount paid by you for the relevant order.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law.

9. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any dispute arising out of or relating to these Terms, your use of the website, or any transaction with Raw Hub shall be subject to the exclusive jurisdiction of the competent courts located in [Insert City, e.g., Ghaziabad, Uttar Pradesh], India.

10. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time.

Any changes will become effective immediately upon publication on this website. Your continued use of the website after such changes constitutes your acceptance of the revised Terms.

11. Contact Information

If you have any questions about these Terms of Service, please contact us:

Business Name: Raw Hub

Email: rawhub26@gmail.com

Business Address: Shop no 32, sector 11, Kumar Excellency Plaza, Vasundhara, Ghaziabad. (Friends gift Gallery).

Customer Support Number: 8860408175

We will respond to your inquiry within a reasonable timeframe.

Acceptance of Terms

By accessing or using the Raw Hub website, creating an account, or placing an order, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.