Shipping policy
Thank you for shopping with Raw Hub. We are committed to delivering your order safely and as quickly as possible. Please read our Shipping Policy to understand how we process and ship orders.
1. Order Processing Time
- Orders are processed within 2–3 business days after successful payment confirmation.
- Orders are processed only on business days (Monday to Saturday, excluding public holidays).
- During sales, festivals, or promotional events, processing times may be longer than usual.
- Once your order has been processed, it will be handed over to our shipping partner for delivery.
2. Shipping Methods
We partner with reliable courier and logistics providers to deliver your orders.
Available shipping options may include:
- Standard Shipping
- Express Shipping (if available)
- Other shipping methods displayed during checkout
The available shipping method will depend on your delivery location.
3. Delivery Timeframes
Estimated delivery times after dispatch are:
- Metro Cities: [2–5 business days]
- Other Cities and Towns: [4–7 business days]
- Remote or Rural Areas: [5–10 business days]
Delivery times are estimates and may vary depending on your location, courier service, weather conditions, or other unforeseen circumstances.
4. Order Tracking
Once your order has been shipped, you will receive:
- A shipping confirmation email and/or SMS (if applicable)
- A tracking number
- A link to track your shipment
Please allow up to 24 hours after dispatch for tracking information to become active.
5. Delivery Issues and Delays
While we strive to deliver every order on time, delays may occur due to factors beyond our control, including:
- Weather conditions
- Public holidays
- Natural disasters
- Transportation disruptions
- Courier service delays
- High order volumes during sales or festive seasons
If your order is significantly delayed, please contact us and we will assist you in tracking your shipment.
If a package is returned to us due to an incorrect or incomplete address provided by the customer, additional shipping charges may apply for re-delivery.
6. Failed Delivery Attempts
Our courier partners may attempt delivery multiple times.
If delivery cannot be completed after the permitted number of attempts due to customer unavailability or an incorrect address, the package may be returned to us.
Additional shipping charges may apply if the order needs to be shipped again.
7. Damaged or Missing Packages
If your package arrives damaged or appears to have been tampered with:
- Do not accept the package if possible.
- Take clear photographs of the package and its contents.
- Contact us within 24–48 hours of delivery.
If any items are missing from your order, please notify us within 48 hours of receiving the package.
We will investigate the issue and provide an appropriate resolution.
8. International shipping
International Shipping Available
Please note:
- International shipping charges vary by destination.
- Delivery times depend on the destination country and customs processing.
- Customers are responsible for any customs duties, import taxes, or other charges imposed by their country’s authorities.
- We are not responsible for delays caused by customs clearance procedures.
9. Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
We are not responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete addresses provided by the customer.
If you need to change your shipping address, please contact us as soon as possible. Address changes may not be possible after your order has been processed or shipped.
10. Contact Us
If you have any questions about shipping or need assistance with your order, please contact us:
Business Name: Raw Hub
Email: rawhub26@gmail.com
Business Address: Shop no 32, Sector 11, Kumar Excellency Plaza, Vasundhara, Ghaziabad, 201012 (Friends Gift Gallery).
Customer Support Number: 8860408175
We will respond to your inquiry as soon as reasonably possible during our business hours